After sales is an integral part of a product's total lifecycle. Neways' after sales services are supported by 3 pillars - Repairs, Logistics and IT (Information Technology). These 3 elements combined, create an integral solution for your after sales activities.
Naturally, executing the repair itself forms the base, where products are tested, repaired and subsequently re-inspected for proper functioning. Based on statistical analysis, our technically advanced repair service can suggest possible product improvements and carry out modifications. Our diagnosis contributes to continual product improvements.
The logistic department solves transport issues, before the actual diagnostic and repair can be executed. Product status can be closely followed via tracking and tracing during the transport and repair process. IT is, just like Product Life Cycle Management, an essential element in managing goods flows and installed base. Transferring your after sales service to Neways is one worry less and gives you more time to concentrate on the areas you excel in.